Shipping & Returns
Currently shipping to United States addresses ONLY.
IN STOCK PRODUCTS
Orders are typically processed within 1 to 2 business days* and then shipped via FedEx, either ground or expedited method, per your selection during checkout. All in stock store inventory is reserved for online credit card orders only. No purchase orders.
BUILT-TO-ORDER/LEAD TIME PRODUCTS
Products are built following receipt of order. Each product series will have a unique "lead time to build," identified in the product description.
All Sale items are in stock and ready to ship.
RETURNS / REFUNDS
Returns must be initiated within 30 days of delivery.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All returns are subject to a 25% restocking fee.
Items NOT returnable
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
HOW TO RETURN A PRODUCT
To return your product,
1) contact us at email@example.com to request a Return to Vendor (RTV)#,**
2) ship the product back to:
AMETEK Programmable Power, RTV Unit, 9250 Brown Deer Road, San Diego, CA US 92121
**You must receive an RTV # first before returning you product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.